Kulicke & Soffa Launches Chinese-language Website
Kulicke & Soffa is pleased to announce the launch of their Chinese-language Website. Based on the www.kns.com website, the Chinese version, available by drop down menu on our website, is designed to provide easy access of information to the company’s existing and potential customers in a user-friendly and interactive way.
The website provides a broad range of Tchnology, Packaging and Productivity Solutions along with Product information. These help customers to find the most suitable solutions to achieve production efficiency
“K&S has a strong presence in Chinese language speaking countries, so it was the next logical step to provide customers in that region with up-to-date product information and news in their native language,” said Tong Liang Cheam, Vice President of Strategic Marketing and Business Development.
The new Chinese-language website began on March 19, 2013, the opening day of SEMICON China, to customers around the world. K&S also plans to provide other language capabilities to their website, with Japanese being the next language launched on the website.
Kulicke & Soffa Launches K&S Care: A Professional Service Designed to
Help Customers Operate their Machines at an Optimum Level
Kulicke & Soffa Industries, Inc. hasy announced the launch of its professional service, “K&S Care,” designed to help customers operate their machines at an optimum level under the care of K&S trained specialists.
Under K&S Care, customer machines are serviced by K&S trained engineers and technicians with the backing of the K&S engineering team who designed and developed the machines. They can leverage the knowledge gained from the K&S worldwide installed base to help optimize machine productivity and reduce cost. The service will be carried out using only K&S recommended tools and K&S parts to ensure long term machine reliability.
K&S Care has 3 different programs, offering different levels of service depending on customer needs: Basic, Professional, and Comprehensive.
K&S Care - Basic offers customers on-site scheduled preventive maintenance done by K&S trained engineers and technicians who will perform the regular maintenance based on customer usage patterns and factory recommendations.
K&S Care - Basic covers all monthly, quarterly, and yearly preventive maintenance and labor for
K&S Care - Professional offers customers a way to control operation costs and minimize unscheduled
downtime. Customer machines are serviced by K&S trained and certified engineers using only K&S spare parts.
K&S Care - Professional provides an extended warranty after the standard warranty has expired. It covers maintenance labor and spares.
K&S Professional customers have priority in part availability with a 2-day
turnaround for machine down situations.
K&S Care - Comprehensive is a combination of both the Basic and Professional programs and is designed to provide customers a total solution in optimizing machine performance.
Nelson Wong, Vice President – Wire Bonding Solutions Business Unit, said: “K&S Care aims to provide customers peace of mind while reducing their total cost of ownership and ensuring continuous peak performance of all their K&S machines.”
K&S Care helps customers reduce administrative costs and assists in operational efficiency. Customers no longer need to worry about expertise and resources for machine maintenance. Customers will now be able to focus on core competencies and channel their energy into running a more successful operation and production.